Privacy Policy
JoyLink Toys Co., Ltd. ("JoyLink", "we", "us") respects your privacy. This policy explains what information we collect when you visit joylinkcreative.com or send us an inquiry, how we use it, and the choices you have.
1. Information We Collect
When you contact us through our inquiry form, email, or WhatsApp, we collect the information you choose to provide, which may include:
- Your name, company name and job title
- Your email address, phone number and country
- Details of your inquiry, such as product type, quantity, customization requirements and target delivery dates
- Design files, artwork or specifications you send us for quotation
Like most websites, our hosting provider also automatically records standard technical data (such as IP address, browser type and pages visited) in server logs for security and performance purposes. This data is not used to profile individual visitors.
2. How We Use Your Information
We use the information you provide solely to operate our B2B business, including:
- Responding to your inquiries and preparing quotations
- Developing samples and producing custom plush toys you order
- Communicating about orders, shipping and after-sales support
- Sending occasional follow-ups related to your inquiry or ongoing projects
- Improving our website content and product offering
We do not sell, rent or trade your personal information to third parties. We share information only with service providers strictly necessary to serve you, such as logistics partners and testing laboratories, and only to the extent required to complete your order.
3. Design Files and Confidentiality
We understand that custom plush designs, mascots and brand characters are commercially sensitive. Any design files, artwork or specifications you send to JoyLink are used only for sampling and production discussions with you. Upon request, we are glad to sign a non-disclosure agreement (NDA) before receiving your files.
4. Data Retention
We keep inquiry and order records for as long as needed to serve your account and to meet legal, accounting and warranty obligations. If you would like us to delete your personal data, contact us at sales@joylinkcreative.com and we will action your request, subject to record-keeping requirements that apply to completed transactions.
5. Cookies and Analytics
This website is a static site and does not set advertising or tracking cookies of its own. If we add analytics tools in the future, this policy will be updated to describe what is collected and how to opt out.
6. Your Rights
Depending on your location, you may have rights under applicable data protection laws (such as the GDPR for visitors from the EU/EEA) to access, correct, export or delete the personal data we hold about you, and to object to or restrict certain processing. To exercise any of these rights, email sales@joylinkcreative.com. We respond to verified requests within 30 days.
7. Contact Us About Privacy
If you have questions about this policy or how we handle your information, contact us through our contact page or email sales@joylinkcreative.com.
Last updated: October 30, 2026.